Shipping policy
📦 Shipping Policy
At Zagros Craft, we carefully prepare and ship every order to ensure your caviar arrives in perfect condition.
🚚 Shipping Areas
We currently ship orders to:
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Spain
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European Union countries
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Selected international destinations
If you are unsure whether we ship to your location, please contact us before placing your order.
⏱ Order Processing Time
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Orders are processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed the next business day.
❄️ Shipping Method
To preserve freshness and quality:
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All caviar orders are shipped in temperature-controlled packaging
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We work with trusted courier partners to ensure safe and timely delivery
💶 Shipping Costs
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Shipping costs are calculated at checkout based on destination and order size.
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Free delivery is available on orders over €100 (where applicable).
📍 Delivery Time
Estimated delivery times:
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Spain: 24–48 hours
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European Union: 2–5 business days
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International: 5–10 business days (depending on destination)
Please note that delivery times are estimates and may vary due to external factors beyond our control.
📦 Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information, if available.
⚠️ Delivery Issues
If your order arrives damaged or if you experience any delivery issues, please contact us within 24 hours of delivery, and we will assist you promptly.
📩 Contact Us
For any questions regarding shipping, please contact us at:
Email: info.zagroscraft@gmail.com
Location: Barcelona, Spain